How can I contact Plimide?

You can send us on the contact page where our customer service team will be happy to help you with anything you need!

Do you ship worldwide?

We ship internationally.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing your order. Any requests after this time will be refused. Your order can be returned for a full refund upon receipt.

When will my order be processed?

All orders are processed and shipped from our warehouse. Please allow additional time for your order to be processed during holidays and sale periods. We process orders Monday through Friday. Orders will be processed within 1-3 business days from the order date and shipped the day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take 5-10 business days to arrive.

What should I do if I don't receive my order?

If you do not receive your order within 30 days of shipment, you are eligible for a full refund.

How do I return an item?

Please contact us on the contact page.

What if the items I received are defective/incorrect/damaged?

Please contact us if you have received incorrect, missing and/or defective goods. Please include your order number, photographs of the item(s) and all related references when receiving your parcel. We will do our best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original method of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Please contact the card-issuing bank with any questions about when the credit will be posted to your account. If you have not yet received a credit for your return, here's what to do: Contact your bank/credit card company. It may take some time for the refund to be credited to your account.